Technical Support Engineer by day, building automation and AI tools by night. My most recent project, The Video Engine, a multi-agent Python pipeline that turns a single title into a full football documentary. I like the messy work between code, design, and systems that almost work but don't quite.
Smaller pieces of automation, tooling and shop-floor engineering, the quiet wins that compound.
Silent installers, scripted machine builds, and integration glue across brittle enterprise tools — turning manual procedures into one-shot scripts.
Multi-agent LLM pipelines that script, narrate, render and ship — applied to real production work, not demos.
Custom JavaScript, bespoke page design and theme-level UX work on Shopify storefronts and small product surfaces.
Two-way syncs, Graph/REST plumbing, and reliable schedulers that quietly remove hours of weekly admin.
Promoted to Tier 2 within 8 months; now resolve escalated system issues across 500+ sites while building automation tools that eliminate manual processes and improve operational reliability.
Delivered first-line support for paint tinting systems across phone and email, diagnosing dispenser and shaker faults and restoring functionality remotely to reduce operational downtime.
Handled quality assurance for exam processing, validating script completeness and managing exception cases (disqualifications, zero-mark outcomes) within internal systems to maintain data accuracy.