A bit about me.
Technical Support Engineer by day, building automation and AI tools by night. I like the messy work between code, design, and systems that almost work but don't quite.
Tier 2 Technical Support Engineer at Eskens Tinting Solutions, looking after a fleet of paint dispensers and shakers across 500+ sites in the UK and Ireland. Most of my day is spent working through raised tickets, diagnosing oddly-behaving hardware remotely, scripting silent installers, and writing the kind of tooling that quietly removes a recurring headache. I also built and maintain their Shopify storefront at eskensonline.com.
Outside work I build personal automation and AI projects. Most recently, The Video Engine, a multi-agent Python pipeline that turns a single title into a full video, and VintBot, a Vinted scraper that pings Discord the moment a watched brand drops.
Liverpool John Moores University
How I work.
I notice the manual stuff before anyone complains about it. Repeated work that's been "just how we do it" for two years is usually a script waiting to be written.
The work I'm proudest of is the small stuff that compounds: a silent installer that saves an engineer 90 minutes per machine, a Vinted bot that turns a fifteen-tab browsing habit into a Discord ping, an AI pipeline that drafts a full video while you grab a coffee.
Fix the real thing
Root-cause over symptom-bandage every time. If a script keeps failing the same way, the script is wrong, not the operator.
If it's manual twice, automate it
Repeated work compounds. A small script today is an hour back every week, forever, and it's one less thing to forget.
Ship for humans
The user isn't going to read the README. Defaults that work, error messages that tell you what to do next, no surprises.
Boring stack, sharp edges
Python, plain JS, a Postgres or a JSON file. Save the novelty for the parts of the problem that actually need it.
AI as a tool, not a stage
Multi-agent pipelines are great when each agent has one clear job. They get worse the moment you ask one to "be creative".
Talk to the people doing the work
Tier 1 support taught me more about real failure modes than any architecture review ever has.